Job Number: 12055

External Description:

Transportation Manager – CSA

At Carrier, our transportation network is essential to delivering world-class heating, ventilating, and air conditioning systems to customers across North America. The Transportation Manager – CSA translates the transportation strategic plan into reliable daily shipment execution, proactive transportation coordination, and rapid operational issue resolution across Carrier's domestic distribution network. Reporting to the Senior Manager, Transportation, this role oversees daily freight execution, monitors pickup and delivery performance, resolves transportation constraints, and leads continuous improvement initiatives focused on load consolidation, service performance, and operational efficiency.

Key Responsibilities

• Oversee daily domestic shipment execution, tender follow-up, and operational escalations from transportation planners and coordinators.
• Supervise and mentor a team of transportation professionals, establish performance expectations, and conduct operational reviews.
• Monitor pickup adherence, missed appointments, shipment tracking completeness, and delivery status across transportation lanes.
• Resolve transportation capacity and service issues in collaboration with manufacturing facilities, distribution centers, and business partners.
• Maintain shipment visibility and communicate potential transit disruptions to internal and external stakeholders.
• Lead Full Truckload (FTL) consolidation, Less-Than-Truckload (LTL) optimization, and trailer utilization initiatives to improve transportation efficiency.
• Facilitate daily operational KPI reviews, establish standard operating procedures, and drive corrective action follow-up.
• Manage departmental budgets and support transportation performance, service, and cost initiatives.
• Support logistics deployment activities and continuous improvement projects to optimize freight operations across the business.

Key Performance Measures

• On-time pickup (OTP) and on-time shipment departure rates.
• Tender acceptance and transportation service performance metrics.
• Operational exception aging and mean time to exception closure.
• Shipment tracking completeness and EDI milestone compliance.
• FTL trailer cube and weight utilization percentage.

Minimum Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or Mechanical Engineering.
• 5+ years of experience managing domestic transportation operations, including freight movement, shipment execution, transportation planning, service performance monitoring, and transportation issue resolution.
• 3+ years of direct people leadership experience supervising transportation planners, coordinators, dispatchers, or comparable logistics operations personnel.
• Experience using a Transportation Management System (TMS) to execute, track, manage, and monitor freight movements.

Preferred Qualifications

• Experience using Transportation Management Systems (TMS) to plan, execute, monitor, and optimize freight operations.
• Knowledge of Full Truckload (FTL) and Less-Than-Truckload (LTL) transportation operations.
• Experience leading teams in high-volume transportation, logistics, distribution, manufacturing, or supply chain environments.
• Experience analyzing transportation performance metrics and implementing process improvements that improve service, efficiency, or cost.
• Experience with SAP ERP and transportation, logistics, warehouse management, or supply chain modules.
• Experience working in a transportation operations center, logistics control tower, network operations environment, distribution center, or manufacturing logistics operation.
• Experience leading freight consolidation, transportation optimization, network optimization, or cost-reduction initiatives.
• Experience collaborating with manufacturing facilities, distribution centers, transportation providers, suppliers, and internal business partners.
• Ability to travel up to 25% domestically within the United States.
• Ability to work a hybrid schedule of three days in office and two days remote at the Atlanta Digital Hub in Atlanta, Georgia.

Job Number: 30221685

Community / Marketing Title: Transportation Manager – CSA

Location_formattedLocationLong: Georgia, US