Customer Planning Operations Manager
Job Number: 3021
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Kidde is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.
About this role:
The Customer Planning Operations Manager Function will drive Collaborative Planning and Replenishment with the external customer and their account team throughout the item life cycle in the total supply chain. This role will influence the customer's new product launch, promotional plan and execute events, while leading the customer supply relationship. Should have a complete understanding of all customer's extensive systems and data of future/historical replenishment, sales, inventories to best drive best in class promotional and event planning and processes. This role will be also responsible for building relationships with internal supply contacts including Demand Planning, Supply Planning, Transportation, Warehousing and several other functions.
Key Responsibilities:
Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives
Provide regular communication and analysis of business results to the Supply Chain, Customer Alliance Management and Customer Development Team
Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain, and Sales objectives
Continued development, improvement, and implementation of Collaborative Planning, Forecast, and Replenishment (CPFR) standard methodologies; internally and externally
Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process
Work cross-functionally with our centralized demand planning team to support the customer and strategic KPIs
Builds strong relationships with our customers and maximizes the data to facilitate information sharing and continuous improvement
Supports the order to invoice team, by monitoring via SAP reports the correct flow of order management as well as supporting and escalating execution with our customer and commercial teams
Performs other duties as assigned
Complies with all policies and standards
Basic Qualifications:
Bachelor's Degree
5+ years experience in forecasting, customer engagement and supply chain operations
5+ years working knowledge of Microsoft Office Suite
Preferred Qualifications
Bachelors Degree in Business or Supply Chain Management
MBA or Masters Degree
Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions
Ability to communicate/negotiate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner
Strong attention to detail required
Effective project management skills and team leadership skills
Ability to develop and manage metrics that drive performance
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Job Number: 30121312
Community / Marketing Title: Customer Planning Operations Manager
Location_formattedLocationLong: Georgia, US