Job Number: 2834

External Description:

Commercial HVAC Operations Lead

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.

Join us and we can make a difference together.

About This Role

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention                                  

• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met                               

• Assist leadership in driving on time, within budget completion of service jobs                                  

• Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)    

• Manage day-to-day execution of T&M, fixed price, service contracts, and projects                             

• Manage accounts receivable and assist with the resolution of customer billing disputes                                        

• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls                                  

• Manage warranty and startup jobs                                     

• Complete booking of new jobs and set up of billing plans                                         

• Review open orders daily to ensure the timely completion of jobs

Required Qualifications  

• High School Diploma or GED

• 2+ years of service management work experience

Preferred Qualifications

• Bachelor’s Degree

• Relevant experience in the HVAC industry

• Strong Experience in Microsoft Office Suite, Salesforce, and SA

#LI-Hybrid

RSRCAR

Job Number: 30118120

Community / Marketing Title: Commercial HVAC Operations Lead

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