Service Account Manager

Job Number: 4900

External Description:

At Carrier, we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

The ALC Service Account Manager is responsible for profitable execution, growth, and satisfaction of the customer base. A main responsibility is driving productivity, development, and retention of your team. You will project, drive, and deliver results both within the team and focus on developing client relationships. As a leader and owner of service relationships within ALC, your goal is to identify and deliver opportunities, as well as drive account penetration to achieve overall business targets.

This role is based out of our Chicago office but 90% of the time you will be onsite at our clients managing the projects and teams.  

Key Responsibilities

• Responsible for overall team safety performance and adherence to established programs and protocols
• Lead the career development of the assigned team including project managers and the technical team
• Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
• Drive financial results as determined by area management for each product/project assigned.
• Manage service agreement revenue/margin, T&M revenue, and margin as well as owner-direct project revenue and margins as assigned
• Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
• Own the successful on-time renewal of your agreement account base
• Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure

Basic Qualifications

• High School Diploma or GED
• 5 years plus experience in HVAC, mechanical systems, or building automation

Preferred Qualifications

• Engineering or project management skills and experience
• Technical associate degree
• HVAC control and mechanical systems
• English written and verbal communication skills
• Business and accounting acumen
• Multitask and manage multiple issues concurrently
• Proficiency in MS Office, Advanced Estimating and Execution tools, cloud-based delivery tools (ServiceMax, SalesForce, Cora)
• Team focus and leadership skills

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Job Number: 30140350

Community / Marketing Title: Service Account Manager

Location_formattedLocationLong: Illinois, US