Business Operations Supervisor, Southeast

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.   

Key Responsibilities:

• Facility Management​ 
• Submitting credit and invoice cancelation requests ​ 
• Creating and submitting proforma requests ​ 
• Reconciling Taxable VISA​ 
• Completing cost transfers ​ 
• Building a continuity within specialized teams ​ 
• Backing up other Business Operations Supervisors ​ 
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates. ​ 
• Coaching and developing specialized functions and coordinators​ 
• Providing oversight for project coordinators, jobs, and support outcomes​ 
• Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable ​ 
• Understanding the P&L & implications of support tasks on financial & operations metrics​ 
• Assisting with any internal and external audit requests​ 
• Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.​ 
• For connected services, provide execution support​ and plans to coordinators to schedule, and tie to startups​ 
• Understand and meet the key performance indicators measures set by the organization 

Required Qualifications:

• Bachelor's degree with 4 + years of operations experience or High School diploma/GED with 10+years of operations experience.
• Ability to travel up to 30% within assigned territory.

Preferred Qualifications:

• People and accountability leader​ 
• Strong financial acumen​ 
• Common understanding of business audit requirements​ 
• Critical thinker and problem solver​ 
• Ability to coach and develop people​ 
• Knowledge of Salesforce​ 
• Knowledge of S4 / SAP ​ 
• Excellent customer relations skills​ 
• Detailed knowledge of Microsoft Office, especially Excel​ 
• A self-starter with a sense of time management ​ 

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