HVAC Service Operations Lead

Job Number: 2849

External Description:

RESPONSIBILITIES:

·         Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention

·         Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met

·         Assist leadership in driving on time, within budget completing service jobs

·         Manage all time charged to jobs including Procard transactions (billable vs non-billable)

·         Manage accounts receivable and assist with the resolution of customer billing disputes

·         Procure parts and materials for scheduled maintenance, repairs, and emergency service calls

·         Manage warranty and startup jobs

·         Complete booking of new jobs and set up of billing plans

·         Review open orders daily to ensure the timely completion of jobs

·         Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

·         Other duties as assigned

 

Required Qualifications:

·         A High School diploma or GED

·         6+ Months Microsoft Office Suite

·         1+ Years Customer Service

 

Preferred:                                                 

 

·         Bachelor's degree in Business Management

·         Billing and AR/Collections

·         HVAC service industry experience

·         Salesforce, and SAP

 

 

 

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RSRCAR

Job Number: 30118806

Community / Marketing Title: HVAC Service Operations Lead

Location_formattedLocationLong: Fairfax, Virginia US