Program Manager

Job Number: 3168

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Program Manager is responsible for coordinating all aspects of the design, implementation and ongoing management of complex, high-value and high-potential customer programs in the Life Science vertical.

Key Responsibilities

• Works closely with customers to conceptualize, configure and optimize the use of Sensitech hardware and software solutions. This includes software configuration, validation and implementation
• Identifies and applies approved analytics to transform customer data into information, then uses Cold Chain expertise and technical writing skills to communicate issues and actions to the customer as required
• Manage the content and delivery for customer reports and other communications according to defined department standards  
  Participates in the development of proposals, presentations, reports and other sales support activities
• Manage programs in all stages of development: design, configuration, validation, testing, implementation, ongoing management and reporting
• Design, Create and Manage customer databases, analyze data and create reports
• Assist customers with the software validation process
• Provide continued support to customers in relation to Sensitech’s ColdStream /Sensiwatch and other Sensitech/Carrier applications
• Other tasks as assigned.

Basic Qualifications

• BS or BA degree in any discipline
• 2+ years of program or project management experience
• Ability to travel up to 30%

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Must possess current knowledge of FDA and EU regulations and be familiar with GxP software requirements
• Excellent project management skills with a proven record of accomplishment of leading long-term software implementations
• Effective communication skills and the ability to communicate complex principles and models in simple to understand terms
• Capability to learn and manage new software platforms quickly
• Ability to balance competing demands and deal with ambiguity and an environment of change
  Strong critical thinking in complex situations
• Proven ability to prioritize project deliverables and history of quality assurance across projects
• Experience working directly with customers at all levels
• Good knowledge of process improvement and quality management methods
• Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary
• Must have excellent technical writing and computer skills
• Adept at working with Microsoft Office products including Word, Excel, PowerPoint, SharePoint, etc.

RSRCAR

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Job Number: 30121734

Community / Marketing Title: Program Manager

Location_formattedLocationLong: Massachusetts, US