Communications Leader, Global Operations
Job Number: 3641
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The Associate Director, Communications will lead the development of a best-in-class integrated communication strategy for the Global Operations function at Carrier. This is a highly impactful and visible role responsible for developing and deploying compelling and engaging internal and external communications, amplifying the enterprise Operations strategy. This includes working directly with a number of senior leaders and partnering with global communications professionals, as appropriate, to ensure a consistent and cohesive integrated communications strategy.
This position will report to the Executive Director, Corporate Communications and is located at Carrier's world headquarters in Palm Beach Gardens, Florida.
If you thrive in a fast-paced environment and are looking for an opportunity to develop your communications career, then we have a great opportunity for you. We are seeking a results-driven professional with previous communication experience with a deep passion for customer excellence.
Key Responsibilities
Partner with leaders across the Global Operations team to create and execute an enterprise-wide communications plan aligned with organizational goals. Includes all internal and external communications, crisis communications and operations extensive calendar of meetings and events
Develop the strategic direction for social media, internal communications, external communications and creative services (graphic design, video, photography) as needed
Develop and implement strategy to engage our global workforce; develop and execute a comprehensive global employee engagement campaign across Operations, enabling the global operations strategy and transformation initiatives
Create executive messaging, presentations and other communications deliverables for employees and some external audiences, as appropriate. Materials can include leadership messages, video content, talking points and more
Develop and maintain an executive messaging editorial calendar to ensure a regular cadence of messaging that appropriately balances business priorities
Build strong professional relationships to ensure individual, authentic voices are captured and incorporated into all materials
Drive development and execution of multiple livestreamed Global Town Hall events for Operations 20,000+ employees
Identify opportunities to strengthen thought leadership in key areas of innovation and social impact – in alignment with the corporate communications team’s broader thought leadership program
Required Qualifications
Bachelor’s degree
8+ years of communication strategy experience for a global manufacturer or operations organization
8+ year of experience with Microsoft SharePoint, Word, PowerPoint, Excel and Adobe Photoshop, and Linkedin
Preferred Qualifications
Bachelor’s degree in Marketing, Public Relations, Communications, or Journalism
MBA or Master’s degree
Demonstrated track record of building best teams
Exceptionally strong written and verbal communications skills that reflect an ability to clarify and simplify complex issues and subject matters
Strong executive presence, exceptional listening skills and the ability to anticipate needs and prepare accordingly
Detailed oriented with excellent project management and problem-solving skills
Proven ability to execute with speed and exhibit a bias for action mindset. Highly organized with strong attention to detail, while also able to manage multiple priorities
Ability to effectively work and communicate with all levels of, employees, senior leadership, and global headquarters team
Experience developing communications for global and multinational audiences
Given the nature of this position, at times the work product associated with this role will require the incumbent to work after hours and / or manage highly urgent, short deadline priorities
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Job Number: 30127609
Community / Marketing Title: Communications Leader, Global Operations
Location_formattedLocationLong: Florida, US