Service Sales Account Manager
Job Number: 4551
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Carrier Marine & Offshore Systems is responsible for providing air conditioning products and systems from cruise ships to fishing boats and offshore drilling platforms to oil tankers. We are looking for a Service Sales Account Manager for our Syracuse, New York, Marine service team.
This role may sit in Syracuse, NY or Southern Florida.
Key Responsibilities
Maintaining a network of end customers
Builds a long term relationship with customers by maintaining active contacts, also in co-operation with suitable internal and external parties for Project Management and Sales.
Prepares service contracts for new and existing customers and submit them for approval to the Service Manager and/or Managing Director.
Signals any complaints and bottlenecks in the contacts and undertakes necessary improvement actions in the control.
Prepares quotations, both proactive and reactive.
Performs research on board ships to see if more efficiency can be achieved and provides solicited and unsolicited advice to the customer.
Realizing service sales
Follows, detects and analyses relevant market developments, the wishes and needs of (potential or existing) customers and identifies opportunities and capabilities for service product development, solutions or modification of existing ones.
Translates these sales opportunities to sales promoting activities, creates a strategy that is approved by the management to realize these plans.
Provides information and negotiates terms and conditions of contract and sales in accordance with internal appointments and close contracts/orders.
Is responsible for accounting for all projects.
Implements high level control systems and chiller plant retrofits in close cooperation with Marine’s controls and modernization / retrofit team.
Periodically evaluates the commercial effects of the plans in the short and long term and formulates proposals to improve the sales activities.
Regularly visits key accounts and potential accounts
Draws up monthly forecasts regarding sales
Internal activities
Creates report and provides relevant management information to management.
Delivers solicited and unsolicited advice and information to the Service Manager and Managing Director with regard to policy matters.
Identifies gaps and bottlenecks in work processes within the department and provides advice to improve and/or solve these.
Takes care of the lead or carry out of relevant projects and contributes to the implementation of the results.
Required Qualifications
Associates Degree.
5 years of HVAC service industry experience.
Preferred Qualifications
Bachelor’s degree.
5 years of experience in maritime HVAC industry.
Knowledge of the Carrier products and services.
Knowledge of the marine market and key customers.
Commercial skills and good oral communication skills to maintain the network and negotiate during (customer) calls.
Financial insight.
RSRCAR
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Job Number: 30137495
Community / Marketing Title: Service Sales Account Manager
Location_formattedLocationLong: New York, US