Unified Communication Technician

Job Number: 4699

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The candidate would be responsible for providing subject matter expertise on video teleconferencing equipment and Web Meeting platforms being deployed enterprise wide. This includes providing L1/L2 help desk support as needed. The individual would also be responsible for coordinating and scheduling working plans for hardware and software installations, onsite video device commissioning and software configuration, performing system testing, and end user training.

Key Responsibilities:

• Provide technical support for all corporate video and web conferencing technologies  
• Provide information training, mentoring and knowledge transfer for corporate video and web conferencing solutions to business end users
• Help create audio visual, telecommunications, and conference room standards
• Coordinate efforts to schedule and lead executive level Moderated Web Meetings with business units and internal departments
• Assist with live production events as required
• Coordinate and participate in testing of new products and features
• Develop training and adoption techniques upon roll out of new products and tools including methods to measure adoption and customer success
• Perform research on industry tools and best practices
• Demonstrate a working knowledge of the Unified Communications industry and understand the key players in the space

Key Competencies:

• Communication Proficiency and willingness to participate in Video meetings
• Ability to work among high level executives
• Knowledge of various video and telephony systems including but not limited to Cisco Unified Communication Manager and Avaya Call Manager
• Ability to think independently and adapt to changing situations
• Possess an understanding Audio/Visual networking concepts
• Superior telephone skills
• Customer Focus
• Sense of Urgency
• Initiative
• Multi-Tasking
• Task Oriented with attention to detail
• Time Management Skills
• Communicate clearly with non-technical users

Required Qualifications:

• 2+ years of working experience within one or more of the following: AV technical support, live event production, systems administration/support, networking, IT infrastructure deployment, audio visual support, telecom support.
• High School Diploma or GED

Preferred Qualifications:

• Proficiency with AV technologies including but not limited to Video Conferencing and Web Meeting Platforms such as Cisco CUCM and Zoom
• 2-year college degree or technical/trade school certification in audio / video technologies, information technology/system or related field preferred. CTS certification preferred
• Working knowledge of collaboration tools such as MS Teams, Cisco WebEx, Zoom and others
• Computer proficiency with Microsoft Office Suite & O365
• Demonstrate ability to exercise good judgment
• Excellent interpersonal skills
• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends. Some after-hours support as required.
• Must be able to explain technical concepts and procedures to non-technical users.
• Certifications in any related field or technology are a plus

#LI-Onsite

RSRCAR

Job Number: 30138568

Community / Marketing Title: Unified Communication Technician

Location_formattedLocationLong: Florida, US