Product Training Specialist
Job Number: 4739
External Description:
Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About this role:
The Carrier North America HVAC parts business is responsible for the supply of Original Equipment Manufacturer (OEM) replacement parts in support of Carrier / Bryant / Payne and ICP equipment, both in and out of warranty as well as managing and promoting branded aftermarket products.
As a Training Specialist for the Parts Division of Carrier, you will collaborate with the Sr. Training Manager on developing and executing comprehensive training programs to ensure that our employees and customers have the necessary knowledge and skills to support our HVAC parts and components effectively. You will collaborate closely with cross-functional teams to enhance product understanding, customer service, and overall operational excellence.
Key Responsibilities:
- Design, develop, and implement training programs that cover a wide range of HVAC parts and components.
- Identify training needs through performance analysis and work closely with department heads to define training goals.
Curriculum Creation:
- Develop training materials, including presentations, manuals, online courses, and videos, ensuring they are up-to-date and engaging.
- Create assessment tools to measure the effectiveness of training programs.
Training Delivery:
- Conduct training sessions for employees and customers, both in-person and through virtual platforms.
- Adapt training methods to meet the diverse learning styles and needs of participants.
Continuous Improvement:
- Continuously evaluate the effectiveness of training programs and make adjustments as necessary to ensure optimal performance.
- Stay up-to-date with industry trends and new product releases to incorporate relevant information into training.
Collaboration:
- Work closely with department heads, product managers, and sales teams to align training programs with business objectives.
- Foster a culture of continuous learning and development throughout the Parts Division.
Documentation and Reporting:
- Maintain accurate records of training activities, participant progress, and feedback.
- Provide regular reports to management on the success and impact of training programs.
Required Qualifications:
- Bachelor’s degree
- 3 + years of experience in Marketing
Preferred Qualifications:
- MA/MS degree in Business, Marketing, Communications, or a related field with 2+ years’ experience in Marketing
- Training experience with HVAC parts distribution
- Strong project management skills
- Strong communication skills with the ability to interact within a cross-functional team of engineering, product, sales, purchasing and marketing.
- Successful experience in leading teams and working in a matrix environment.
- Excellent problem-solving and analytic skills
- Highly organized with strong attention to detail, while also able to manage multiple priorities
- Sense of urgency, self-initiative, commitment, and sense of ownership
- Superior follow-up and follow-through skills
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RSRCAR
Job Number: 30139867
Community / Marketing Title: Product Training Specialist
Location_formattedLocationLong: New York, US