Training Manager - Light Commercial Solutions
Job Number: 8560
External Description:
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
Carrier Corporation is seeking a proactive and experienced Training Manager to lead the development of technical and professional training programs across our Light Commercial business. This role is critical in ensuring our channel partners are equipped with the knowledge and skills needed to support our products, services, and customer experience standards.
About this Role:
The Training Manager – Light Commercial Solutions is responsible for leading the strategy and of development of training content and programs for Light Commercial solutions to a multi- faceted customer base. This role will work closely with product managers and application engineers as well as the Residential and Commercial training teams to provide best in class customer experience and training support to our channel partners.
Success will require the ability to work collaboratively with internal teams as well as 3rd party vendors and the ability to turn technical and sometimes complex HVAC information into engaging, easy to understand content. A customer focused mindset that is continuously learning, seeking feedback and channel input is essential for success
This highly visible role will also require strong communication skills and the ability to tailor the message as appropriate for the target audience.
Key Responsibilities:
Training Strategy & Program Development
- Design and implement training programs for contractors, distributors, and service technicians.
- Develop curriculum for HVAC systems, controls, diagnostics, and install best practices.
- Align training initiatives with business goals, product launches, and regulatory requirements.
- Work collaboratively with the product managers and application engineers ensuring integrity of content and timely delivery of training courses.
- Work collaboratively with the residential and commercial training teams to develop best in class training courses, experience and learning platforms.
- Lead Carrier Commercial Experts program, including evaluating processes, materials and supporting programs to ensure
Delivery & Facilitation
- Coordinate in-person and virtual training sessions
- Manage LMS platforms and digital content delivery tools.
- Ensure training materials are current, engaging, and technically accurate.
Stakeholder Collaboration
- Partner with Product Management, Engineering, and Marketing to ensure training supports product positioning and technical accuracy.
Measurement & Continuous Improvement
- Track training effectiveness through assessments, feedback, and performance metrics.
- Continuously improve programs based on learner feedback and evolving business needs.
Required Qualifications:
- Bachelor’s degree
- 5+ years of experience in technical training in HVAC and/or building systems
- Ability to travel up to 30% for training delivery and partner engagement
Preferred Skills:
- Strong presentation, facilitation, and instructional design skills.
- Familiarity with adult learning principles and digital training platforms
- Experience with Carrier products and systems.
- Certification in instructional design or technical training (e.g., CPTD, HVAC Excellence).
RSRCAR
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Job Number: 30188817
Community / Marketing Title: Training Manager - Light Commercial Solutions
Location_formattedLocationLong: Indiana, US