Service Manager
Job Number: 7474
External Description:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About this role:
Carrier Commercial Services has an opening for an experienced Service Manager for our Austin, Texas location.
The Service Manager will lead a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.
The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.
This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the Austin, Texas office.
Key Responsibilities:
Forecast, monitor, and document financial performance against plan
Coordinate, prioritize and resolve issues encountered by the team.
Optimize the usage of manpower, standard time, equipment and energy to complete open work
Escalate critical/complex issues that will impact the business
Manage the team according to established programs and objectives
Implement, monitor, manage the quality of work
Contact, collect feedback, establish and maintain good relationships with customers
Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Required Qualifications:
High school diploma or GED
3+ years of service management experience in commercial HVAC/construction industry
2+ years of experience in people management
Preferred Qualifications:
Working knowledge and understanding of commercial HVAC systems
Technical aptitude with knowledge of local building codes
Ability to use resources at hand to develop solutions
Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications
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RSRCAR
Job Number: 30174037
Community / Marketing Title: Service Manager
Location_formattedLocationLong: Texas, US