Manager, Digital Engagement

Job Number: 7476

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier is in the midst of a massive Digital Transformation – and our Digital Function is looking for a leader to define and champion our digital workforce engagement strategy. This leader will manage our global engagement initiatives, both intra-functional and inter-functional. This position sits within our Digital function in our Digital Growth & Strategy team and will work in close partnership with our broader Digital and HR functions. Ideally suited for a driven individual, this role affords significant exposure to cross-functional leadership, true opportunity to make an impact, and growth opportunities.

Key Responsibilities:

Talent & Engagement:

• Develop end-to-end employee engagement journey, from onboarding through advanced career development, with tailored programming at each phase.
• Mobilize cross-functional global Digital Talent Council to operationalize key Digital people programs.
• Curate leadership focus groups based on employee feedback surveys to glean key opportunity areas– and use these focus group insights to shape engagement programming for target populations.
• Launch and iterate our new talent rotational program to enable global cross-pollination.
• Develop engagement strategy for business integration – including cultural assimilation survey, reverse mentorship program, and global event engagement approach.
• Refresh Digital career paths, in alignment with broader skills strategy.
• Publish culture and engagement roadmap, including key milestones and success metrics for regular report-outs.

Culture & Experience:

• Develop return-to-office engagement events for in-person collaboration and connectivity.
• Define and execute key people programs to drive employee engagement and build a positive work environment.
• Own large-scale Digital engagement events end-to-end, from concept and content development to event production.

Training & Communication:

• Orchestrate in-person training and engagement sessions for upskilling and collaboration.
• Organize workshops and hackathons for in-person collaboration, knowledge sharing, and skill building
• Reimagine global engagement communications, including short-form informational video series and written communications.

Required Qualifications:

• Bachelor's degree
• 5+ years of experience in strategy and operations, consulting, workforce development, communications strategy, and/or talent engagement.

Preferred Qualifications:

• Degree in a related field (e.g., Business Administration, Human Resources, English, Psychology, Sciences).
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Location: This position is remote or onsite based in Palm Beach Gardens, Florida.

RSRCAR

Job Number: 30174197

Community / Marketing Title: Manager, Digital Engagement

Location_formattedLocationLong: Florida, US