Customer Service Representative
Job Number: 8325
External Description:
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role:
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
Training:
Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems
Key Responsibilities:
Dealer referrals—getting them connected with a dealer that can provide sales or service
Our number one goal is to get the homeowner connected with the dealer through warm transfer
Provide customers with warranty information
Product comparison
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquires on product availability, maintenance, and the status of orders
Assists with resolving basic customers' service or billing complaints
Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Required Qualifications:
High school diploma or GED
6+ months experience handling inbound calls in a call center environment
Preferred Qualifications:
Bachelor’s Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills
#LI-On-Site
RSRCAR
Job Number: 30185144
Community / Marketing Title: Customer Service Representative
Location_formattedLocationLong: New York, US