Mgr, Operations

Job Number: 8480

External Description:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About the Role

We are looking for a linchpin in our Container aftermarket and service organization. We need a professional who is responsible for making significant improvements of processes, systems, and products to enhance performance of the operations, work-area, and team. They will work with internal and external stakeholders to improve customer satisfaction and explore/utilize data to and ensure daily operations run smoothly. Interest and knowledge in a wide range of subjects is needed, including material planning, customer service, logistics, warehousing, inventory control, digital & ERP, finance, marketing, and operations.   

Key Job Responsibilities

• Works together with internal stakeholders in various disciplines including Sales, Engineering, Supply Chain, Materials, finance, and Marketing to ensure continuous flow of (daily) operations.
• Leads and manages a team of professionals in customer service, warranty, and operations – ensuring the team is coached, trained, and inspired so they can deliver best in class customer service.
• Consults on business issues of moderate to high complexity to support the achievement of operational results.
• Drives cost reduction and improvement activities to ensure that materials management and logistics deployment are efficient and cost effective.
• Spearheads tracking of appropriate metrics to drive results and continuous improvement.
• Sets guidelines to ensure quality and inventory controls are in place to meet quality standards and schedules.
• Leads in the development of material planning using the business forecast, inventory position, actual customer orders, and the defined capacity parameters.
• Analyzes and leads in the development of new technologies to improve materials planning, operational efficiencies, Sales support, and customer satisfaction. (project management)
• Collaborates with product development leaders and sales and marketing leaders to develop demand forecasts, parts availability, and product marketing.
• Leads in the development of indicators that enable visibility to short and long-term market trends and demand. (supporting the sales team to focusing on sales opportunities)
• Leads materials and inventory audits to ensure availability of materials.
• Prepares and manages departmental budgets to ensure cost effectiveness.
• Analyzes Sales Date to support sales manager
• Spearheads the development of standardized processes within materials planning and SIOP to optimize the utilization of business resources and meet customer expectations for delivery.
• Spearheads the development of process improvements in various aftermarket and service disciplines, ensuring best in class customer service.

Required Qualifications:

• Bachelor Degree
• 5+ years of experience in an analytical, data driven role

Preferred Qualifications:

• Multi-tasking
• Excel, PowerBI, processing data, come up with trends
• Shipping. Logistics, warehousing

#LI-Onsite

RSRCAR

Job Number: 30186896

Community / Marketing Title: Mgr, Operations

Location_formattedLocationLong: New York, US