Retail Success Manager
Job Number: 9278
External Description:
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
The Retail Success Manager will provide critical support to the Sales Account Manager, focusing on administrative, project, and supporting sales tasks that enable the manager to dedicate more time to strategic selling, business development and customer engagement.
Role Responsibilities
Validate project scope and ensure all proposal parameters are clearly defined.
Clarify remote support boundaries for Automated Logic Controls (ALC).
Coordinate and schedule store installation visits, ensuring overnight weekday timing to avoid overtime costs.
Submit Salesforce bookings promptly upon customer funding and manage required booking documentation.
Process change orders and resolve booking team inquiries or inaccuracies.
Maintain accurate customer data and project details in Salesforce, including configurations and prototypes.
Track project activity and communicate updates to internal and external stakeholders.
Support sales growth in retail and commercial markets through proposals, estimates, and presentations.
Collaborate across functions—sales, service, operations, finance, and legal—to facilitate contracts and business development.
Participate in bids, trade shows, customer training, and relationship-building activities.
Required Qualifications
Bachelor’s Degree.
3+ years of administrative or sales support experience.
3+ years of Customer Relationship Management Software (CRM) experience.
Preferred Qualifications
Administrative or sales support experience in the HVAC or controls industry.
Strong Salesforce proficiency.
Excellent verbal and written communication skills.
Proficiency with Microsoft 365 applications.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple tasks and priorities effectively.
Skilled at communicating across all levels of the organization.
Collaborative team player, willing to partner on projects.
RSRCAR
#LI-Hybrid
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Job Number: 30193483
Community / Marketing Title: Retail Success Manager
Location_formattedLocationLong: Georgia, US