Associate Director Commercial Parts Customer Solutions
Job Number: 9676
External Description:
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
The Associate Director of Commercial Parts Solutions & Growth will design and implement strategies to enhance customer delivery assurance, pricing models, ordering processes, and automation. This role will also develop sales and growth plans to ensure competitive offerings and seamless customer experience. The position requires a strong mix of strategic vision, operational execution, and digital transformation expertise.
While our main office and preferred work location is Charlotte, North Carolina the selected candidate may also be eligible to work from our Palm Beach Gardens, FL location or remotely.
Key Responsibilities:
1. Delivery Assurance
Develop innovative solutions to ensure timely and reliable delivery for customers.
Create contingency plans and escalation paths for critical delivery issues.
2. Pricing & Offerings
Define pricing strategies for CCS vs. external markets.
Determine optimal product and service offerings, including parts-only agreements.
Collaborate with finance and commercial teams to maintain competitive positioning.
3. Ordering Process
Simplify ordering for customers; evaluate SAP or other platforms as front-end solutions.
Ensure process efficiency and customer-friendly workflows.
4. Automation & Digital Enablement
Lead end-to-end digital transformation for ordering processes.
Implement automation tools to streamline transactions and improve customer experience.
5. Sales & Growth Strategy
Develop and execute a comprehensive sales plan aligned with pricing and offerings.
Identify growth opportunities and drive revenue through innovative programs.
Required Qualifications
- Bachelor's degree
- 8+ years of experience in pricing strategy, sales planning, and/or process optimization.
- 5+ years of experience working with digital transformation and automation initiatives.
- 5+ years of management experience leading cross-functional teams and delivering measurable results.
Preferred Qualifications
- Master’s Degree
- Experience developing market-based pricing, parts programs, service bundles, or competitive parts-only agreements.
- Ability to assess competitive intelligence and build value‑differentiated offerings.
- Prior success developing and executing sales enablement strategies for aftermarket or parts businesses.
- Experience partnering with field teams or channel organizations to grow parts revenue, consistent with conversations around multi‑channel enablement and regionalization of parts support.
- Experience redesigning or simplifying ordering processes to improve customer ease‑of‑doing‑business.
- Proven track record implementing process improvements that reduce cycle time, eliminate inefficiencies, or increase customer satisfaction.
- Strong communication and executive‑level presentation skills.
- Ability to navigate ambiguity and lead through change across a global or matrixed organization.
- Strategic thinker with strong execution skills.
- Excellent analytical and problem-solving abilities.
- Strong leadership and communication skills.
- Customer-focused mindset with a drive for innovation.
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.
Pay Range
The annual salary for this position is $178,750–$250,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/11/2026
Job Number: 30198361
Community / Marketing Title: Associate Director Commercial Parts Customer Solutions
Location_formattedLocationLong: Florida, US