Quality Manager, CSA Logistics

Job Number: 12059

External Description:

At Carrier, we are committed to delivering exceptional products with uncompromising reliability. The Quality Manager, CSA Logistics establishes and governs logistics quality controls designed to eliminate preventable shipping damage, rework, transit claims, and customer disruption across Carrier’s distribution centers, freight carriers, and third-party logistics (3PL) partners. Reporting to the Senior Manager, Operational Excellence, this role oversees quality standards, the field audit program, and corrective-action governance across Climate Solutions in the Americas, transforming quality from a reactive cost into a source of competitive advantage and validated savings.

Key Responsibilities

Establish, govern, and maintain logistics quality standards, formal audit frameworks, and corrective-action governance across all internal DCs, carrier partners, and 3PL providers.
Lead detailed shipping and handling damage investigations across distribution networks and transportation modes to identify root causes.
Standardize industrial packaging specifications, palletization configurations, transit securement, and load-quality protocols.
Analyze claims data, return trends, and damage metrics to quantify financial exposure and validate prevention savings.
Partner directly with Procurement and Transportation teams to drive commercial and operational corrective actions with freight providers.
Track and report audit compliance, defect recurrence rates, and customer delivery quality outcomes to executive leadership.
Prepare and manage departmental quality budgets to ensure financial efficiency and resource optimization.
Supervise professional team members, establishing clear objectives and driving continuous improvement in logistics deployment.
Lead materials and inventory audits to ensure inventory integrity and product availability.

Key Performance Measures

Claims per 1,000 shipments across domestic distribution lanes
Total claims expense reduction and validated damage prevention savings
DC and 3PL audit pass rates and timely CAPA closure percentages
Labor hours and direct expenses attributable to freight and handling damage

Minimum Qualifications

Bachelor's degree in Quality, Engineering, Supply Chain, or Logistics.
3+ years of experience in quality management, distribution center operations, warehousing, freight transportation, or logistics operations.
2+ years of experience leading and executing quality audit programs, root-cause investigations, and corrective and preventive action (CAPA) governance.

Preferred Qualifications

Demonstrated ability to supervise, lead, and develop professional team members.
Demonstrated comfort and effectiveness presenting quality metrics and operational findings to senior executive leadership.
Ability to travel up to 25% domestically within the United States for site audits and supplier reviews.
Must be able to fulfill the hybrid work schedule requiring 3 days in office, 2 days remote per week at the Atlanta Digital Hub in Atlanta, GA.
American Society for Quality (ASQ) certification or Lean Six Sigma certification.
Deep technical expertise in transit packaging engineering, ASTM/ISTA testing standards, and load securement methodology.
Experience managing 3PL provider quality performance and commercial claims resolution.
Familiarity with enterprise ERP and WMS environments such as SAP.

Job Number: 30221683

Community / Marketing Title: Quality Manager, CSA Logistics

Location_formattedLocationLong: Georgia, US