Service Engineer

Job Number: 4262

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. 

About The Role:

The RLCS Aftermarket provides critical factory authorized service parts for the North American market distribution. As a key team member of Aftermarket Engineering, this person will be working with platform design centers, product engineering, service application and field service representatives. They will also have the responsibility to setup critical service parts, review design center bill of materials, configure service bill of materials and release the appropriate service drawings to our customer facing systems. This person will interact daily with our cross functional replacement component team as well as the new product development teams to provide support for product releases.

The preferred candidate will be an established Service Engineering professional. Develops diverse product knowledge, maintains effective communication with field team members, performs diagnostic procedures, conducts analysis and interprets test information to resolve design/system related issues.

Key Job Responsibilities:

• Generate Service Bill of Materials
• Create graphics that support the service bill of materials
• Setup critical parts to support product releases and aftermarket needs
• Develop Service Kits and instructions
• Second level technical support for part issues
• Update standard work as required
• Communicates with cross functional teams & customers
• Develops diverse product knowledge.

Basic Qualifications:

• AAS degree in engineering with 2+ years of engineering experience

Preferred Qualifications:

• Knowledge of Bill of Material structures
• Office365
• Good verbal and written communication skills
• Strong team work & leadership skills

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RSRCAR

Job Number: 30134376

Community / Marketing Title: Service Engineer

Location_formattedLocationLong: New York, US