Quality Team Supervisor

Job Number: 10668

External Description:

About the role

The Quality Supervisor is responsible for leading and managing daily quality operations across the production floor within the air-cooled chiller value stream. This role provides direct oversight of approximately 10 direct reports, drives accountability to key performance metrics, and ensures consistent execution of inspection, audit, and containment processes.

The Quality Supervisor serves as the primary point of contact for shopfloor quality performance, partnering closely with operations, manufacturing engineering, and supplier quality teams to ensure product quality, prevent escapes, and protect customer satisfaction. This position plays a critical leadership role in developing team capability, driving problem-solving, and maintaining a strong quality culture on the production floor.

This is a full-time, 100% on-site position located at our facility in Charlotte, North Carolina.

The standard work schedule is Monday through Friday, 1st shift.

Key Responsibilities

As a Quality Supervisor, you’ll be responsible for:

• Provide daily leadership, direction, and accountability for quality team members, including in-process inspectors, final auditors, and test/verification personnel.
• Own daily quality performance metrics including FPY, defects, rework, escapes, audit completion, and containment effectiveness.
• Lead daily metric review and escalation, ensuring issues impacting safety, quality, delivery, and cost are identified and addressed rapidly.
• Coordinate quality coverage and staffing based on production schedules, risk levels, and operational priorities.
• Serve as the first escalation point for quality issues, driving containment and communication prior to involvement of Quality Engineering.
• Ensure consistent execution of in-process inspections, final audits, and test verification activities in alignment with work instructions, control plans, and engineering specifications.
• Verify that all inspection and audit data is accurate, complete, and properly documented within quality systems.
• Drive structured problem-solving (8D, A3, DMAIC) for internal quality issues, tracking corrective actions to closure and verifying effectiveness.
• Lead daily Gemba engagement to monitor quality performance, reinforce standard work, and coach team members.
• Partner with Operations, Manufacturing Engineering, and Supplier Quality to resolve nonconformances and reduce production disruptions.
• Ensure effective containment, disposition, and material control for nonconforming product through MRB participation.
• Coach and develop quality team members on inspection standards, escalation processes, documentation, and problem-solving techniques.
• Support layered process audits (LPA), internal audits, and ISO quality system compliance.
• Drive continuous improvement initiatives to improve FPY, reduce defects, and strengthen process capability.
• Monitor quality trends and lead actions to address recurring issues, including defect paretos and systemic gaps.
• Ensure proper execution of traceability, documentation, and quality records across all production and warehouse interfaces.
• Support new product introduction (NPI) and engineering changes by ensuring readiness of inspection methods and quality controls.
• Reinforce independent quality verification and prevent production influence over quality decisions.

Required Qualifications

• Bachelor’s degree in Engineering, Manufacturing, Quality, a technical field
• 4+ years of experience in manufacturing quality, or quality engineering.

Preferred Qualifications

• Previous experience supervising quality teams within HVAC, automotive, or heavy manufacturing environments.
• Strong experience with shopfloor quality execution including in-process inspection, final audit, and test verification.
• Demonstrated experience driving performance through metrics and daily management systems.
• Proven ability to lead structured problem-solving using 8D, A3, DMAIC, or similar methodologies.
• Experience working cross-functionally with operations and engineering teams.
• Familiarity with ISO 9001 quality systems, layered process audits, and internal audit processes.
• Experience with SAP or similar ERP/MES systems and quality data reporting tools.
• Strong leadership and coaching skills with a track record of developing high-performing teams.
• Experience implementing Lean, Six Sigma, and continuous improvement initiatives.
• Able and willing to work effectively in a fast-paced production environment with high visibility and accountability.

Job Number: 30207855

Community / Marketing Title: Quality Team Supervisor

Location_formattedLocationLong: North Carolina, US