Manager, Quality Assurance
Job Number: 4565
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Manages the execution of Quality Assurance operational plans. May lead a team of primarily intermediate to experienced Quality Assurance professionals or a team responsible for Quality Assurance for a smaller organization. Sets objectives and guides team on the achievement of short-term Quality Assurance goals. Manages the implementation of Quality Assurance plans and procedures.
Key Responsibilities
- Work with Product Manager and Technical Writing Team to keep service literature up to date and review and support new manuals as required for new products.
- Create Service Bulletins (warranty related as well as informative standard works) for the field service organization to help reduce field issues.
- Customer support (internal and external through Customer Gateway).
- Based on warranty data or customer feedback resolve 19/23 series projects using appropriate standardized problem resolution methods (Carrier Way, Lean, Six-Sigma, Red-X) to improve product and profitability.
- Identify opportunities to mistake proof designs to reduce ppm and warranty spend.
- Ensure “quality” is built into new designs by working with the engineering teams. Participate on DFMEA and PFMEA as required.
- Provide technical support for Territory Service Managers and Service Engineers.
- Work with suppliers to resolve quality issues.
- Travel to National Service Manager’s Meeting and participate in presenting technical information to customers.
Basic Qualifications
- Bachelor’s Degree
- 5+ years of experience with centrifugal and screw chillers systems
Preferred Qualifications
- In depth experience with centrifugal and screw chillers systems: Carrier product preferred.
- Project Management, Continuous Improvement, Operational Excellence or Operations within a manufacturing facility, with a proven history of influencing others in a cross-functional matrix environment.
- Solid positive attitude and effective communicating skills with a proven ability to forge solid business, inclusive and diverse relationships.
- Experience with quality core processes, systems, continuous improvement, and lean manufacturing tools.
- Robust skills on data manipulation, interpretation and analysis.
- Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project).
- Familiar with GD&T methodology and electrical diagrams
- Experience with 8D problem solving techniques
- Experience with ASME pressure vessel codes
- Experience with reading electrical/electronic diagrams
- Experience with software trouble shooting
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RSRCAR
Job Number: 30138172
Community / Marketing Title: Manager, Quality Assurance
Location_formattedLocationLong: North Carolina, US